"For many people flexibility is key."
"Especially if they want to use their own builder, make alterations or not be bound by our timeframes and processes. I love helping customers to gain that power and freedom."
Jarred Ross
Specialist Settlement Team
To find out if cash settlement is right for you, email resolve@iag.co.nz
"I love it when customers get back in touch."
"It's always exciting to hear how they used their settlement and what they're up to now. There's nothing better than knowing that you helped someone to move on."
Charlotte Watkins
Specialist Settlement Team
To find out if cash settlement is right for you, email resolve@iag.co.nz
"It was a win-win all round and just relieved so much stress."
With a daunting 12-month home repair on the cards, John and Pauline decided to ask IAG about a cash settlement. “It turned out to be the easiest thing in the world, a huge weight lifted from our shoulders the moment it was finalised.”
Pauline and John
State Customers
To find out if cash settlement is right for you, email resolve@iag.co.nz
"I like pleasantly surprising people!"
"Their settlement figure's often higher than they expected, which means they can start moving forward in the way that works best for them and their family. It can be really liberating."
Ashleigh Cullen
Specialist Settlement Team
To find out if cash settlement is right for you, email resolve@iag.co.nz
"Knowing I'm helping people to move forward on their own terms is really rewarding."
Oliver O'Donogue
Specialist Settlement Team
To find out if cash settlement is right for you, email resolve@iag.co.nz
"I like giving decision-making power back to customers."
"Because it means they can follow their own path at their own speed, in the way that works best for them. I think people deserve that flexibility."
Anna Stewart
Specialist Settlement Team
To find out if cash settlement is right for you, email resolve@iag.co.nz
Settling your claim
More than 75% of IAG’s customers who have settled their earthquake insurance claims have done so with a cash settlement. Learn more about the process for settling your claim with IAG.
Ant Mellon
IAG Loss Adjuster
Preparing to move out for your repair or rebuild?
If you need to move out while you’re having your home repaired or rebuilt through the IAG Programme there are a few things you could do now to start preparing. These handy tips from Karyn Agar are designed to reduce pressure at move out time.
Karyn Agar
CETAS consultant
Need advice about your repair or rebuild?
If you're having your home repaired or rebuilt through the IAG Repair and Rebuild Programme but you're feeling overwhelmed by the process then you might find Julianne's tips useful.
Julianne Taylor
IAG Community Support Advisor
ADDITIONAL SUPPORT YOU CAN ACCESS FOR FREE
If you'd prefer free, independent advice at any stage of your IAG Repair or Rebuild there are a range of other agencies you can contact.
IAG
Cash Settlement
Close
IAG
Cash Settlement
Close
IAG
Cash Settlement
Close
IAG
Cash Settlement
Close
IAG
Cash Settlement
Close
IAG
Cash Settlement
Close
IAG
Ant Mellon
1
IAG will provide you with a calculation of the estimated cost of your home repair or replacement. You will also be provided with all supporting documentation relating to your earthquake related damage.
2
IAG will meet with you to discuss your settlement.
3
You will have the opportunity to discuss your settlement with independent advisors, including any specialists you might like to consult. Examples of independent advisors you may like to consult are lawyers, quantity surveyors and engineers.
4
IAG will then work with you to agree a final Cash Settlement figure.
5
Any EQC payments and excesses that you have received will be deducted from the Cash Settlement figure.
6
The agreed settlement amount will be paid to your nominated bank account once you have signed a “Discharge Form” to confirm that the amount is a full and final settlement of your earthquake claim(s).
Close
CETAS
Karyn Agar
1
The first thing to confirm is when and how long you’ll need to move out for – your builder will be able to provide you with the dates and details.
2
Have a discussion with your Claims Case Manager to find out whether you have an Alternative Accommodation Allowance under your policy. This amount will need to cover any moving and storage costs as well as any boarding for your pets if you can’t take them with you. If you have chosen to cash settle, all (or part of) your alternative accommodation payment will be included as part of your settlement.
3
If you are a homeowner and have already used up your Alternative Accommodation Allowance under your insurance policy then contact CETAS about the financial assistance they can offer – it’s not income or asset tested.
4
Act promptly to avoid extra stress later on - speak to friends, family, workmates and neighbours about your upcoming accommodation needs – word of mouth works.
5
Set up a regular TradeMe, Holiday Houses or BookaBach search that emails any new properties to you each day. Register with property management firms and check out local school and supermarket notice boards for available houses.
6
CETAS offers a list of short term, private rentals through our website as well as accommodation in the Government supported Temporary Villages located in Linwood, Rawhiti, Rangers Park & Kaiapoi. Call 0800 673 227 or visit quakeaccommodation.govt.nz
Close
IAG
Julianne Taylor
1
Asking for a face to face meeting with your Claims Case Manager and Loss Adjuster can help to work through issues and clear up confusion. Meeting face to face is often much easier than emails and phone calls and you can take a support person along with you.
2
If you'd prefer to work with a particular builder or you’d like to make major changes to your home during it’s reinstatement, then IAG can work with you to agree a cash settlement which will give you the freedom to manage things at your own pace.
3
To ensure you have all the information you need to make an informed decision – ask your Claims Case Manager for copies of all the reports and assessments completed on your home.
4
Your home is your biggest asset and it’s in your best interests to understand the process and your policy – ask your Claims Case Manager for reference material you can read through or discuss with family and friends to help get you familiar with things.
5
Building projects can often be affected by delays due to weather, materials or timing – be prepared for these and keep in touch with your project team to stay up to date.
6
Your insurers want to see your home reinstated and fit for purpose for years to come. The solutions offered are given by independent professionals such as engineers. If they are using terms you’re not familiar with, don’t be afraid to ask for further explanation.
Close
Additional
Support Services
1
CANTERBURY INSURANCE ASSISTANCE SERVICE, CIAS is a community-led initiative providing free assistance and non-legal advocacy for homeowners with unresolved insurance claims. CIAS Case Facilitators have limited clients to ensure assistance is comprehensive and continues until resolution is achieved. Contact on, cias.org.nz or 021 247 2750.
2
RESIDENTIAL ADVISORY SERVICE (RAS) provides free, impartial advice to home owners who are facing challenges in getting their home repaired or rebuilt. All RAS Advisors are qualified solicitors provided by Community Law Canterbury and provide free, impartial advice. Contact on, advisory.org.nz or 0800 777 299.
3
COMMUNITY SUPPORT ADVISOR (CSA) FOR IAG, Julianne has helped many IAG customers through their reinstatement process. Her service is free and she regularly works in with the other agencies such as RAS, CETAS and CIAS. If you're feeling stuck, email Julianne at: community.supportadvisor@iag.co.nz or contact your Claims Case Manager for a referral.
4
CANTERBURY EARTHQUAKE TEMPORARY ACCOMMODATION SERVICE (CETAS) provide a free matching service for people who need temporary accommodation while their home is being rebuilt. Find out more at quakeaccommodation.org.nz or call 0800 673 227.
5
EARTHQUAKE SUPPORT COORDINATORS. If you're having any difficulties around insurance or understanding the reinstatement process, these professional coordinators can offer you support, link you with other services and coordinate meetings between yourself and experts. Contact them on 0800 777 846, 7 days, 9am – 11pm.
Close
"For many people flexibility is key."
"I love it when customers get back in touch."
"It was a win-win all round and just relieved so much stress."
"I like pleasantly surprising people!"
"Knowing I'm helping people to move forward on their own terms is really rewarding."
"I like giving decision-making power back to customers."
Settling your claim
Preparing to move out for your repair or rebuild?
Need advice about your repair or rebuild?
ADDITIONAL SUPPORT YOU CAN ACCESS FOR FREE
CASH SETTLEMENT
1
2
3
4
5
STEPS 1 & 2 WILL TAKE
AROUND 10 WEEKS
STEPS 3 & 4 WILL TAKE
AROUND 10 WEEKS
STEP 5 WILL TAKE
AROUND 1 WEEKS
TOTAL TIME: AROUND 6-17 WEEKS
STEP 1
ASSESS YOUR HOME
IAG will provide you with a calculation of the estimated cost of your home repair or replacement. You will also be provided with all supporting documentation relating to your earthquake related damage.
STEP 2
AGREE THE SETTLEMENT AMOUNT
IAG will meet with you to discuss your settlement. You will have the opportunity to discuss your settlement with independent advisors, including any specialists you might like to consult. IAG will then work with you to agree a final Cash Settlement figure.
STEP 3
SETTLE YOUR CLAIM
We’ll give you a ‘Discharge Form’ to sign, to confirm that the settlement amount is a ‘full and final’ settlement of your earthquake claim(s). If you have a mortgage, your bank will need to sign this too. You may also be required to sign a ‘Deed of Assignment’ for any future EQC funds that are paid to you - see our Deed of Assignment fact sheet.
STEP 4
RECEIVE YOUR SETTLEMENT
Your Claims Case Manager will organise to pay the agreed settlement amount to your nominated bank account. Any EQC payments and excesses that you have received will be deducted from the Cash Settlement figure.
STEP 5
FINALISE INSURANCE COVER FOR YOUR NEW & EXISTING PROPERTIES
If you choose to cash settle your claim, the insurance policy on your current house will be reviewed and may be cancelled as part of the final settlement. Speak to our sales team about any ongoing insurance before making your final decision.
THINGS TO CONSIDER
The length of time it will take to reinstate your home will be estimated. If you will need to move out during the reinstatement all, or part of, your alternative accommodation payment will be included as part of your settlement. Typically, a full accommodation allowance is $20,000 or a percentage of your contents cover. This will be included, provided you haven’t already used those funds.
Your Cash Settlement will be “Full and Final” allowing you to move forward on your own terms. This means that any previously unidentified damage or cost escalation will be your responsibility.

Once you cash settle, the insurance policy on your current house will be reviewed and may be amended as part of the final settlement. Speak to the IAG sales team about ongoing insurance.

FACT SHEETS

OTHER LINKS